WhatsApp + ChatGPT + Salesforce
Customer Overview
A leading France-based tourism service provider, specializing in personalized travel experiences across Paris and other major cities in France. With a growing international client base, the company handles numerous inquiries related to tour bookings, pricing, and travel information, primarily through WhatsApp. Their commitment to offering tailored experiences requires managing customer interactions efficiently, ensuring multilingual support, and maintaining high levels of service across global markets. As they expanded, the need for a more unified and automated communication system became essential to continue delivering exceptional customer service.
Problem Statement
The tourism company faced difficulties managing a growing volume of WhatsApp inquiries from international clients. They needed a solution to handle routine queries efficiently while offering multilingual support. Delays and inconsistent service affected customer satisfaction. To streamline communication and enhance response times, an integrated and automated system was required.
Solution Implemented
The company partnered with WatBox.ai to integrate Salesforce, WhatsApp, and ChatGPT to streamline their customer service and provide an enhanced, AI-driven customer experience.
- Salesforce Integration : The company utilized Salesforce to store and manage customer profiles, including travel history, preferences, and past interactions. The integration enabled agents to access these details during every customer interaction, ensuring personalized communication.
- WhatsApp Integration : Customers preferred WhatsApp as their primary communication channel, especially for quick inquiries. The integration with Salesforce ensured that all WhatsApp conversations were tracked, logged, and synced with the customer data stored in Salesforce.
- ChatGPT Automation : ChatGPT was integrated into the system to handle routine queries such as tour availability, pricing information, and booking confirmations. It also offered multilingual support, automatically responding to customer queries in languages such as English, French, Spanish, and German.
