WatboxApp, which uses WhatsApp with Salesforce, is fully GDPR compliant. Here's how we ensure data protection and privacy :

Secure Data Handling : All customer data is encrypted during transmission and storage between WhatsApp and Salesforce. There is no third party involved in the data storage. Only your salesforce system will have the customer data.

User Consent : We obtain explicit consent from users when they interact with us via WhatsApp and also the customer data with the consent you already have can be used for WhatsApp communication.

Data Minimization : We collect only the necessary personal data required for customer service purposes. Strict access controls are in place within Salesforce. Only authorized personnel with the necessary permissions can access personal data.

Opt-Out/Unsubscribe : Customers can opt out or unsubscribe from WhatsApp Communication anytime by responding or clicking the opt-out buttons.

When a customer interacts through WhatsApp, scanning a QR code or initiating a chat from a platform like Facebook, WatBox forwards the message and phone number to Salesforce. If the phone number is new, WatBox creates a Person Account, Contact, or Lead. If the number already exists, the message is added to the appropriate record.

Yes, WatBox allows configuration for tagging inbound or outbound messages to any specific Salesforce objects.

Yes, WatBox supports the configuration of different WhatsApp numbers for different Salesforce objects. For example, one number could be dedicated to Sales (Lead) and another to Service (Case).

Yes, WatBox can be set up so that multiple systems listen to and interact with the same WhatsApp business number using webhooks.

WatBox connects WhatsApp Business numbers to Salesforce Case Objects. If the customer's phone number is already present in Salesforce, a new case is created and associated with the contact. If multiple open cases exist, you can configure how messages are handled.

WatBox works seamlessly with Salesforce Omni-Channel. When cases are created from WhatsApp messages, assignment rules can route cases to the appropriate queues.

Yes, WatBox allows the sending of broadcast messages to campaign members using pre-selected templates from Salesforce Campaign records.

Yes, Meta's limitations apply. On the first day of registration, 1,000 messages can be sent. Once this threshold is met, the limit increases to 10,000, and eventually, the number becomes unlimited.

WatBox tracks opt-outs, preventing messages from being sent to customers who have blocked communication. Meta provides feedback on blocked numbers, but WatBox also tracks message delivery failures.

All chat messages and media files are stored in Salesforce. Media files up to 12MB are stored directly, while larger files trigger a notification for alternative file sharing.

WatBox ensures that all messages are securely stored in Salesforce, using encrypted channels and authenticated connections with Meta and Salesforce servers. Only users with access to the relevant Salesforce records can view the messages.

WatBox offers pre-built dashboards to track campaign performance, showing data like messages sent, delivered, and read by customers. Agent performance in reading and responding to messages can also be monitored.

A SPAM detection feature is in development and expected to go live in November 2024.