Customer Overview

The client is a law firm specializing in immigration law and adoption law. Their services include assisting businesses in legally petitioning for foreign workers, preparing successful applications for permanent residency and citizenship, and representing underserved populations such as immigrant women and unaccompanied children. They are dedicated to passionately representing the interests of their clients.

Established in 2003, the firm is based in Salem, Virginia, and utilizes Salesforce as its primary matter management system.

Problem Statement

Poarch Thompson Law specializes in assisting immigrants with their visa and legals consultations, necessitating interactions with individuals from various countries. Despite utilizing Salesforce and an SMS package for communication, they encounter difficulties in receiving prompt responses via emails and SMS. Engaging in brief conversations and quick chats with their international prospects proves challenging.