A Inno Valley Works Product
Key SMS Features
One-on-One & Bulk Messaging
Send personalized SMS or bulk messages directly from List Views and Reports for efficient communication.
Automated SMS Workflows
Trigger messages using native Salesforce Flows for timely and efficient communication.
Predefined SMS Templates
Save time with prebuilt templates for faster, consistent messaging and efficient communication.
Two-Way Conversations
Engage customers with instant text responses, seamlessly managed within Salesforce for real-time communication.
Compliance & Consent Control
Stay compliant with TCPA, GDPR, and other regulations through opt-in/out tracking and audit trails.
SMS Campaign Management
Launch and monitor SMS campaigns with real-time analytics to measure effectiveness.
Native & Secure SMS in Salesforce
Our solution is 100% native to Salesforce, ensuring that all data remains securely within your Salesforce environment. While third-party services like Twilio facilitate message delivery, SMS/MMS messages and attachments are never stored outside of Salesforce.
Advanced Messaging Tools
Agents Inbox Feature
Agents can get Quick notifications on the inbox component for each new customer message. The agent also has an option to send a read the last message, number of messages unread and send a quick response to the customer.
MMS messages
Easily engage leads with rich multimedia messages directly from Salesforce. Send images, personalized greetings, and updates to enhance customer communication and boost response rates — all tracked within the lead record.
Send Bulk campaigns
Easily launch personalized MMS campaigns to multiple leads or contacts from Salesforce. Include images and dynamic fields like names for a personal touch, and drive engagement with visually rich and targeted messaging — all in just a few clicks.
SMS Delivery Status Reports
Track the real-time status of all your SMS and MMS messages in one place. Easily monitor delivery status (Sent, Delivered, or Received), message type (Instant or Bulk), and timestamps to stay on top of campaign performance and ensure timely communication with your customers.
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