A Inno Valley Works Product
All Features
Inbound / Outbound Messages
Text / Media / Location / Documents messages
Personalized Bulk messages
Customer can Opt-out
Automate the response with flows
Inbox & Bell Notifications to agents
Can customize the
notification messages to
Customers for Order / Case Status…etc
Double Tick / Blue Tick
Supports all standard and custom SF objects
Support SF Mobile and Push notifications
API available for AI Integrations & Bot Response
Experience the Full Feature
WatBox - A unified platform linking your team to customers through the
WhatsApp channel,
streamlining conversations effortlessly.
One-on-One
Conversation
Engage in personal dialogues with your customers, making them feel valued and heard.
Notify the New
Messages
Inbox for all unread inbound messages from the Customer by the agents are in one place. So agents will not miss any customer messages and prompt response
by the agents to customers.
WhatsApp for
Service - Cloud
Leverage cloud-based services to offer seamless customer support.
WhatsApp Bulk
Promotional
Campaigns
Reach out to a broader audience with promotional campaigns and status updates via WhatsApp.
WhatsApp Bulk
Promotional
Campaigns - Status
Optimize your WhatsApp marketing with WatBox's promotional campaign status tracking, offering real-time insights into reach, engagement, and conversion metrics.
| S.No | Features | SMS | IVR | ||
|---|---|---|---|---|---|
| 01 | Open rates | 98% | 56% | 72% | 99% |
| 02 | Read Receipts | No | Limited | Yes | Yes |
| 03 | Characters Limit | 160 | No | No | No |
| 04 | Sender Brand Identity | NO | Yes | No | Yes |
| 05 | Receiver Brand Identity | No | Yes | No | Yes |
| 06 | Sender Brand Authenticity | Limited | Limited | No | Yes |
| 07 | Brand Profile Creation | No | Yes | No | Yes |
| 08 | Automate Conversation | No | Limited | Yes | Yes |
As A Business Owner, I Want
Get in touch with us
Please fill out the quick form and we will be touch
with lightning speed.
Frequently Asked Questions
Is Watbox GDPR compliant?
WatboxApp, which uses WhatsApp with Salesforce, is fully GDPR compliant. Here's how we ensure data protection and privacy :
Secure Data Handling : All customer data is encrypted during transmission and storage between WhatsApp and Salesforce. There is no third party involved in the data storage. Only your salesforce system will have the customer data.
User Consent : We obtain explicit consent from users when they interact with us via WhatsApp and also the customer data with the consent you already have can be used for WhatsApp communication.
Data Minimization : We collect only the necessary personal data required for customer service purposes. Strict access controls are in place within Salesforce. Only authorized personnel with the necessary permissions can access personal data.
Opt-Out/Unsubscribe : Customers can opt out or unsubscribe from WhatsApp Communication anytime by responding or clicking the opt-out buttons.
How does WatBox connect to Sales in Salesforce?
When a customer interacts through WhatsApp, scanning a QR code or initiating a chat from a platform like Facebook, WatBox forwards the message and phone number to Salesforce. If the phone number is new, WatBox creates a Person Account, Contact, or Lead. If the number already exists, the message is added to the appropriate record.
Can WatBox messages be tagged to any Salesforce objects?
Yes, WatBox allows configuration for tagging inbound or outbound messages to any specific Salesforce objects.
Level up WhatsApp Integration with Salesforce
Start with a 30 day trial for you to taste the CRM + WhatsApp interactions!