When a new message is received a new lead records gets created if there is no records for the respective number
Outbound Messages can either be template messages or normal text messages
Users get notified for every new inbound message.
WatBox.ai ensures that your customers can reach you instantly through WhatsApp, the world's most popular messaging app. This real-time engagement allows for quick responses and improved customer satisfaction.
The inbox feature allows agents to easily manage new inbound messages from each lead and customer. This helps streamline the workflow, ensuring that all customer inquiries are handled promptly and efficiently.
Sending Personalized Template messages to multiple recipients in single button click
Service agents can resolve cases via Whatsapp. When conversation starts after 24 hrs a new case gets created. First Message of customer is assigned to Subject and Description.
Start with a 30 day trial for you to taste the CRM + WhatsApp interactions!