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WatBox
A Inno Valley Works Product
Channel · SMS

SMS,
inside Salesforce.

Two-way SMS conversations on every Salesforce record. Bulk campaigns, automated triggers, MMS support, opt-out compliance, and full delivery tracking — all native to Salesforce, no third-party app juggling.

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4.9 ★★★★★ · 500+ teams trust WatBox · Salesforce AppExchange
SMS Delivery
99.6%
delivered
Bulk Campaign · Live
Sent12,840
Replies5,778
+45% reply rate
Appt confirmed for tomorrow at 3 PM
Delivered
60+ countries
98%
SMS open rate
< 3 min
Average read time
45%
Reply rate vs 6% email
60+
Countries supported
Features

Everything you need —
in Salesforce.

01

Two-Way SMS

Send and reply to SMS messages directly from Lead, Contact, Case, and custom Salesforce objects — agents work entirely inside Salesforce Lightning.

02

Bulk SMS Campaigns

Launch personalized bulk SMS campaigns from any Salesforce List View or Report. Merge fields, drip schedules, A/B testing, full delivery reports.

03

Automated Triggers

Trigger SMS from any Salesforce Flow, Process Builder, or Apex — appointment reminders, order updates, lead nurture sequences, payment notifications.

04

Text & Media Templates

Reusable SMS and MMS templates with merge fields and dynamic links. Approved, version-controlled, ready for any team to send at scale.

05

Unified SMS Inbox

A single inbox inside Salesforce for all inbound SMS — agents triage, assign, and reply without leaving the platform. Threading on every record.

06

AI Conversations & Insights

AI auto-replies to inbound SMS, qualifies leads via SMS conversation, and surfaces sentiment, intent, and topic insights for every thread.

07

MMS Support

Send images, PDFs, and rich media via MMS — perfect for product catalogs, invoices, visual proof, event tickets, or branded content.

08

Opt-Out Compliance

Automatic STOP/UNSTOP handling, TCPA-compliant timing windows, and a complete audit trail of every consent change for regulatory compliance.

09

Short Codes & Long Codes

Provision dedicated short codes for high-volume campaigns or long codes for two-way conversations. Toll-free numbers also supported.

10

International Coverage

Send SMS to 60+ countries with localized sender IDs, carrier compliance, and per-country delivery analytics.

11

Delivery Tracking

Real-time delivery receipts, carrier-level error codes, retry logic, and SLA reporting on every message.

12

Inbound to Salesforce

Inbound SMS auto-creates or updates Leads, Contacts, and Cases — no manual entry, no lost conversations.

13

Drip Campaigns

Build multi-step SMS drip sequences triggered by Salesforce events — onboarding, renewals, re-engagement.

14

Reports & Analytics

Native Salesforce reports for delivery, replies, opt-outs, agent activity, campaign ROI, and cost per message.

How it Works

From zero to live —
in days, not months.

01

Connect your SMS provider

WatBox works with Twilio, MessageBird, and other major carriers. Configure your account credentials in Salesforce setup — no developer needed.

02

Provision your numbers

Buy or port dedicated long codes, short codes, or toll-free numbers in 60+ countries directly through WatBox.

03

Build templates & flows

Create SMS templates and trigger them from any Salesforce Flow, Process, or Apex action. Set up drip campaigns and auto-replies.

04

Send & track

Start sending from any Salesforce record or List View. View delivery, replies, and conversions in native Salesforce reports and dashboards.

Use Cases

See how teams
put this to work.

High-priority outreach

When email gets ignored, SMS gets read. 98% open rate, average 3-minute read time. Send time-sensitive offers, reminders, and alerts straight to your customer's phone.

Appointment & payment reminders

Reduce no-shows and chase-ups with automatic SMS reminders triggered from any Salesforce object — appointments, invoices, renewals, subscription expirations.

Two-way customer support

Customers SMS your number, WatBox creates a Case, agents reply from Salesforce. Full conversation history attached to the customer record forever.

Bulk announcements & alerts

Send urgent announcements, school closures, service interruptions, or event updates to thousands of contacts in seconds — with full delivery reporting.

FAQ

Common
questions.

Yes. WatBox runs entirely inside your Salesforce org. There's no separate inbox, no syncing, no integration to maintain. Every SMS — inbound or outbound — is a Salesforce record with full reporting.

WatBox supports Twilio, MessageBird, Plivo, Sinch, and other major SMS gateways. You bring your own provider account, and WatBox handles the Salesforce-side integration, automation, and reporting.

Yes. Send personalized bulk SMS to any Salesforce List View, Report, or custom segment. Merge fields, drip scheduling, A/B testing, and delivery reports are all native.

Yes. WatBox enforces TCPA-compliant timing, STOP/UNSTOP keywords, opt-in/opt-out tracking, and consent audit trails. You stay compliant with US, UK, EU, and APAC regulations.

Yes. Send images, PDFs, GIFs, and other rich media via MMS where supported by your carrier. Inbound MMS attaches automatically to the matching Salesforce record.

Yes. Trigger SMS from any Salesforce Flow, Process Builder, Workflow Rule, or Apex action. Build complex multi-step drip campaigns with conditional logic.

Bring every conversation into Salesforce.

Talk to our team — we'll show you how WatBox replaces three apps and lands every message, call, and AI insight on the right Salesforce record.

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All channels — one platform
Telephony
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